The work of the EPA was designated by the Government as an essential service and continued to ensure that the protection of human health and the environment was not diminished during the Covid-19 response with the majority of staff working from home in line with Government advice.

Aligned with the Government National Return to Work Safely Protocol, the Environmental Protection Agency has developed a Plan for Transition back to the Workplace.

The EPA will continue to deliver on our business and statutory functions as best we can and will respond to any queries as soon as possible. Given the circumstances, there may be delays in replying to queries.

Last Updated: 13 July 2020 09:15


Our Commitment To Customer Service

The Environmental Protection Agency (EPA) is committed to providing an excellent service to our customers.  We aim to be courteous, helpful and timely in dealing with queries and requests. 

Our Customer Charter / Cairt Chustaiméirí provides information about the standards we aim for in providing our services.

Your Comments

We undertake to listen to our customers and engage with them in assessing their level of satisfaction with our organisation and in responding appropriately to their feedback.

Tell us whether our standards are delivering the level of service you require and whether or not we deal effectively with your enquiries. Your comments are extremely useful to us in determining how we need to develop and improve our services and update the contents of our Charter. 

Learn more

Check out our publications on Customer Charter  / Cairt Chustaiméirí (pdf, 966kb, 12 pages)

Contact us

The QCS Officer
Environmental Protection Agency
PO Box 3000
Johnstown Castle Estate
Co Wexford
Tel: (053) 916 0600
Fax: (053) 916 0699

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