Complaints

Each year, the EPA receives a significant number of complaints from the public about licensed facilities by various means – telephone, writing, email, web etc. Once a complaint against a licensed facility is received, it is recorded and directed to the licensee by the EPA for investigation. At this stage, the EPA may also decide that it requires further investigation and open a Compliance Investigation with a specific set of Actions or Instructions for the licensee to carry out. The EPA may separately carry out its own monitoring and additional enforcement work may be necessary. If the complaints continue and/or if the licensee has not carried out the works required to rectify the problem, the EPA may take legal action against the licensee.

The charts below provide details of all complaints about licensed facilities received from 2013 to 2020.

 Complaints 2013 to 2020 V2

There was a 92% increase in complaints received by the EPA during 2020 compared to 2019. The increase in complaints is primarily due to the increase in odour, noise and air quality complaints during Q2 2020.

 Key facts Q1 2021

  • 92% of all complaints were for noise (58%) or odour (34%) issues
  • There was a 12% increase in complaints during Q1 2021 compared to the same period during 2020.
  • 47% of all complaints received during the period were for the Arrow Group facility in Naas, Co. Kildare whilst 17% were received for the Diageo St. James Gate facility.
  • Complaints were received by the EPA in relation to 43 (5%) licensed facilities  during the period.

Summary details on complaints received in relation to industrial and waste licensed sites are provided below. Details of how to make a complaint regarding an EPA licensed facility are provided on the EPA website.

 

Complaints received in Q1 2021

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Most complained about licensed facilities in Q1 2021

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