FAQs on research

in: Grant Application System

A collection of frequently asked questions about EPA research to assist you with your queries.

View the full details on Research.

 

 

Popular FAQs

  • Where can I find guidance on using the portal?

    Guidance on using the EPA's Grant Management and Application portal can be found on the Grants Management page of the EPA Website, or accessed when logged into the portal.

  • Invalid username or password

    If you have attempted to login several times using incorrect login details you will be temporarily locked out of the system - please wait at least 10 minutes before trying again. If invalid username or password messages continue to appear on the screen, before attempting to login again please:

    • Clear your internet cache/history, including saved passwords, auto form-fill data and cookies (WARNING: this action will clear all saved passwords and cookies, including those for other sites)
    • Re-enable pop-ups from the site https://epa.smartsimple.ie
    • Allow cookies for this site (if prompted)
    • Request a password reset
    • Ensure you are using a password which corresponds to the username you are trying to log in with (your username is your email address)
    • Ensure you are using the latest password reset issued by email – the emails are issued instantly however depending on your incoming mail server settings they may take a few minutes to arrive. Each time you request a password reset it over-writes the previous password therefore please allow time for the latest email to arrive.
  • Invalid session message or frequent time-outs - I can't access the system.

    The system will automatically log you out after 60 minutes of inactivity. If you are experiencing invalid session messages, or are frequently being logged out of the system after less than 60 minutes of inactivity please follow these steps to try and resolve the issue:

    • Check you are using a stable internet connection and that your connection is active
    • Clear your internet cache/history, including saved passwords, auto form-fill data and cookies (IMPORTANT: this action will clear all saved passwords and cookies, including those for other sites)
    • Re-enable pop-ups from the site https://epa.smartsimple.ie
    • Allow cookies for this site (if prompted)
    • Contact your IT support unit and ask that they add the site to the safe list of sites which be accessed
    • Try connecting using a different network
    • Do not use the back and forward arrows on your internet browser to move between the pages and areas in the system - use the links and buttons provided on the interface

    If the above actions do not resolve the issue please contact your IT support team.

  • I can't find my organisation on the portal, what do I do?

    If your organisation has made an application previously, it should appear when you start typing in the ‘Organisation Name’ box.

    If not, clear your internet history and refresh your application. If the problem still persists try moving to a different browser. 

    If your organisation has not registered with us, please complete the organisation registration page on the portal. 

    When registering please note that the email address given for the applicant and primary or secondarcontact cannot be the same.

  • How can I access the portal?

    The EPA's Grant Management and Application Portal can be accessed by clicking on the following link: https://epa.smartsimple.ie/s_Login.jsp