Our commitment to customer service 

The Environmental Protection Agency (EPA) is committed to providing an excellent service to our customers.  We aim to be courteous, helpful and timely in dealing with queries and requests.  

Our Customer Charter / Cairt Chustaiméirí provides information about the standards we aim for in providing our services. 

Your comments 

We undertake to listen to our customers and engage with them in assessing their level of satisfaction with our organisation and in responding appropriately to their feedback. 

Tell us whether our standards are delivering the level of service you require and whether or not we deal effectively with your enquiries. Your comments are extremely useful to us in determining how we need to develop and improve our services and update the contents of our Charter.  

Learn more 

Check out our Customer Charter / Cairt Chustaiméirí 

Contact us 

The QCS Officer 
Environmental Protection Agency 
PO Box 3000 
Johnstown Castle Estate 
Co Wexford. 
Tel: (053) 916 0600 
Fax: (053) 916 0699 
Email: qcsofficer@epa.ie 

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