Contact the person or business causing the problem
If you come across an environmental problem, the quickest way to fix it is to contact the person or business you think is causing the problem. They may not be aware of the problem or its effects and may be happy to fix it.
If you contact them, we suggest that you:
- Outline the issue to them
- Explain how you would like to see it resolved
- Ask them to specify a timescale for this to be achieved
- Ask to be informed when the work has been completed
Contact the relevant public body
If you do not want to contact the person or business causing the problem, you should make a complaint to your local council or the EPA. This will depend on who is causing the problem:
Your local council is responsible for dealing with complaints that do not involve a site regulated by he EPA.
- If the issue involves an EPA regulated site, the local authority will pass on your complaint to the EPA for a response.
If you know that the source of the problem is a site that operates under an EPA licence, permit or authorisation, contact the EPA.
- If the issue does not involve an EPA regulated site, we will pass on your complaint to the local authority for a response
If you don’t know who is responsible, contact your local authority as your first port of call
You can also make a complaint about the performance of a local council.