Gorey and Ballymore Eustace water treatment plants

Issue:  20 September 2021

The EPA is investigating two incidents at Gorey and Ballymore Eustace water treatment plants during August 2021.

The EPA conducted audits of both Ballymore Eustace (9th September) and Gorey (7th and 16th September) Water Treatment Plants to investigate these incidents and to identify what corrective actions need to be taken at the plants. These incidents were not notified by Irish Water to the EPA or to the HSE to allow a timely risk assessment of the impact on drinking water quality and to allow interventions to be taken that could have protected public health. The EPA has instructed Irish Water to undertake immediate significant improvements to ensure that they provide safe and secure drinking water. The audit reports once complete will be available on the EPA website.

IfF you are concerned about your water quality, you should contact Irish Water. Their call centre is open 24 hours a day, 7 days a week on 1800 278 278. Alternatively, you can tweet them at @IWCare or contact them by email to customerservice@water.ie. Further information can be found at https://www.water.ie/contact-us/domestic-account/general/complaints/

If you have any health concerns arising from these incidents, please contact your local HSE health office. Contact details for each local health office are available at